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If you have a privacy question, email privacy@ourooh.co.uk. A short note is enough. I will reply within one month, which is the time the law allows, and usually much sooner.
Ourooh is an online shop based in Edinburgh. The correspondence address is Office 380, 18 Young Street, Edinburgh, EH2 4JB.
Ourooh is the data controller for the personal information collected and used for the shop's own purposes, and is registered with the Information Commissioner's Office under registration number C1904139.
This depends on how you use the shop. It may include:
In three main ways:
To run Ourooh properly. This includes:
Under UK data protection law, and for customers in the European Union under the EU General Data Protection Regulation, there has to be a lawful basis for each use of your information. Mine are:
If you sign up to hear from Ourooh, you may receive emails about new objects, shop updates, and other news.
You can unsubscribe at any time using the link in the email. If you unsubscribe, you may still receive service emails about orders you have placed, returns, refunds, or other necessary shop matters.
Some cookies are needed to make the website work, such as remembering what is in your bag. Others help me understand how the shop is used, or support marketing, and those are only set where you agree.
You can manage your choices through the cookie banner or privacy settings on the website, and through your browser settings.
Ourooh is powered by Shopify. Shopify provides the website, checkout, payments support, security, analytics, and other services that help the shop run.
When you visit the shop or use checkout, personal information may be shared with Shopify and processed by Shopify. Some information may be transferred to countries outside the UK or the country where you live.
To learn more, read the Shopify Consumer Privacy Policy. You can also use the Shopify Privacy Portal to learn more about privacy choices connected to Shopify.
Only where it is needed to run the shop, provide the service, meet legal duties, or protect the business. This may include:
I do not sell customer lists or personal information.
Only for as long as it is needed for the reason it was collected, including to complete orders, handle returns, answer questions, keep business records, meet tax or legal duties, prevent fraud, and resolve disputes.
Order, payment, and tax records are kept for at least six years, as accounting and tax rules require. Marketing preferences are kept until you unsubscribe or ask for them to be removed, though a record may be kept in order to respect your choice.
I take reasonable care with personal information and use trusted services to run the shop. No website, email system, or online service can be completely secure, so please avoid sending sensitive personal information by email or message unless it is necessary.
Depending on where you live and the circumstances, you may have the right to:
These rights are not always absolute. Some information has to be kept for legal, tax, accounting, fraud prevention, or order record reasons.
Email privacy@ourooh.co.uk and say what you need. I may need to check your identity first, and I will reply within one month.
If your request relates to information processed by Shopify for Shopify's own purposes, you can also use the Shopify Privacy Portal.
The website may link to other websites, platforms, or social media pages. Their privacy practices are their own, so please read their privacy information if you follow those links.
The shop is not intended for children, and personal information is not knowingly collected from children.
Some of the services used to run the shop, including Shopify, may process personal information outside the UK or the country where you live. Orders delivered to the European Union also mean that some information passes between the UK and the EU so the parcel can clear customs and reach you.
Where required, appropriate safeguards or recognised transfer mechanisms are relied on for international transfers of personal information.
If you are unhappy with how your personal information has been handled, please email me first and I will try to put it right.
You also have the right to complain to the Information Commissioner's Office, at ico.org.uk/make-a-complaint/. If you live in the European Union, you can also complain to the data protection authority in the country where you live.
This policy may be updated from time to time, including when services, tools, legal duties, or privacy practices change. The latest version is posted on this page with the updated date.
For privacy questions or requests, email privacy@ourooh.co.uk. For anything else, email hello@ourooh.co.uk.
Ourooh, Office 380, 18 Young Street, Edinburgh, EH2 4JB.
ICO registration number: C1904139.
