Shipping policy
If you need help with delivery, email hello@ourooh.co.uk with your order number. A short note is enough, and we will reply within 2 business days.
At a glance
- UK delivery is free on every order, with no minimum spend.
- Orders are packed in Edinburgh and sent with Royal Mail Tracked 48.
- Orders are dispatched in 1 to 2 business days, Monday to Friday.
- Royal Mail Tracked 48 usually takes 2 to 3 working days after dispatch.
- A tracking link is sent by email when your order leaves us.
- Orders arrive ready to give, with no prices inside the parcel.
Where we send
We send within the UK for now. International delivery is planned for later.
When it arrives
Your order is packed and posted within 1 to 2 business days, Monday to Friday. Orders placed over a weekend or on a bank holiday are counted from the next working day.
Once posted, Royal Mail Tracked 48 usually takes 2 to 3 working days. These timings are estimates, not guarantees, but your tracking link will show the parcel's progress.
What it costs
UK delivery is free on every order, with no minimum spend.
Tracking
Every order is sent with Royal Mail Tracked 48. When your parcel leaves, you will receive a dispatch email with your tracking link.
If you need something sooner, email us before ordering and we will tell you what is possible.
How it is packed
Orders are packed in Edinburgh, ready to give. We use tissue, cream kraft, and a plum O seal, with no prices inside the parcel.
If your order is a gift, you can add a message when you order. We will write it by hand and include it with the parcel.
If something has not turned up
Please check your tracking link first, as it will usually show where the parcel is.
If your order has not arrived within 10 working days of dispatch and the tracking has stopped updating, email us with your order number. We will take it up with Royal Mail, and if the parcel is confirmed lost, we will send a replacement or refund you in full, whichever you prefer.
Getting the address right
Please check your delivery address carefully at checkout. We cannot take responsibility for a parcel sent to an address entered incorrectly.
If you spot a mistake after ordering, email us straight away. Orders are packed quickly, so the sooner you tell us, the better the chance of catching it.