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Last updated 26 October 2026
If you need to send something back, you can start the return yourself. Open your order in your account, choose the item, and tell me why. Returns are free anywhere in the UK, and I will email your prepaid Royal Mail label within 1 business day.
If you ordered as a guest, or would rather simply write, email hello@ourooh.co.uk with your order number. A short note is enough.
You have 30 days from the day your order arrives to decide whether to keep it. You do not need to give a reason.
Thirty days is longer than the law requires. Objects like these are difficult to judge from a photograph, and I would rather you took your time than hurried the decision. It also leaves room for a gift that is bought early and given later.
Once you have started the return, please send the item back within another 14 days.
You are welcome to inspect the piece as you would in a shop. Pick it up, look at the finish, check the size, and decide.
Please return it unused, unmarked, and unaltered. If it comes back used, damaged, marked, or changed in a way that lowers its value, I may reduce the refund to reflect that loss.
Returns are free anywhere in the UK. Start the return from your account and I will email you a prepaid Royal Mail label within 1 business day.
Print the label, then hand the parcel to a postie at your door, or drop it at a Post Office or parcel postbox.
Pack the piece as it arrived where you can. Most of these objects are small and easily marked in transit.
Once your return reaches me, I will refund you within 14 days to the payment method you used.
If you paid a delivery charge and you are returning your whole order, that charge is refunded alongside the item. If you are keeping part of the order, the delivery charge stays as paid.
Digital gift cards are sent by email as soon as the order is placed, so they cannot be returned or refunded once the code has been issued.
If the card itself does not work, tell me and I will put it right.
Tell me as soon as you reasonably can, with your order number and a clear photo.
I will send a replacement or refund you in full, whichever you prefer. If the piece needs to come back, the return is free, as it is for everything else.
This sits alongside your statutory rights, which are not limited by anything on this page.
Under the Consumer Contracts Regulations you have a statutory right to cancel most online orders within 14 days of delivery. The 30-day window above is offered in addition to that right, not in place of it, and nothing on this page reduces what the law gives you.
