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If you have a question about these terms, email hello@ourooh.co.uk. A short note is enough, and I will reply as soon as I can.
Ourooh is an online shop run as a sole trader business registered in the United Kingdom.
The correspondence address is Office 380, 18 Young Street, Edinburgh, EH2 4JB.
You can reach me at hello@ourooh.co.uk.
Ownership and registration details are set out in the Legal notice.
You may use this website for lawful personal shopping, browsing, and ordering.
Please do not use it in a way that is unlawful, misleading, harmful, abusive, or likely to damage Ourooh, Shopify, other customers, or the services used to run the shop.
You must not try to interfere with the website, bypass security, scrape the site at scale, copy content for commercial use, upload malicious code, or use false information when placing an order or getting in touch.
You may create or use a customer account. Please keep your account details safe and make sure the information you give is accurate and up to date.
If you think someone has used your account without permission, tell me as soon as you can.
Ourooh sells objects from independent makers and small studios. Some are made by hand from start to finish, some are hand-finished, and some are made through specialist or craft-led production. Small differences in colour, surface, shape, glaze, paper, stitching, print, or finish are part of that work and should be expected.
I try to show and describe each piece clearly, including material, size, maker, origin, and care where relevant. Colours may look slightly different on your screen depending on your device and its settings.
This does not affect your right to receive goods that are as described, fit for purpose, and of satisfactory quality.
When you place an order, you are offering to buy the items in your basket. The order is accepted when I send your order confirmation.
To place an order you need to be at least 18 and able to enter into a contract.
Please check your order, email address, delivery address, and gift note before you complete checkout. If you notice a mistake afterwards, email me straight away. Orders are packed quickly, so it is not always possible to change one before it leaves.
I may cancel or refuse an order if an item is unavailable, there is a clear error in price or description, payment cannot be processed, fraud checks raise a concern, or the delivery details cannot be used. If you have already paid and the order is cancelled, you will be refunded in full.
Orders are welcome for personal use, for gifts, and for businesses or organisations buying for their own use, such as client or employee gifts.
Products bought from Ourooh are not for commercial resale unless this has been agreed with you in writing.
Prices are shown in pounds sterling. The price you pay is the price shown at checkout when you place your order.
Prices, products, and offers may change from time to time, but a change will not affect an order that has already been accepted.
Payment is handled through Shopify and the payment providers available at checkout. Please make sure you are authorised to use the payment method you choose.
Ourooh gift cards are issued by email and can be spent on anything available in the shop. They are not exchangeable for cash.
Because the code is sent as soon as the order is placed, gift cards cannot be returned or refunded once issued. This does not affect your rights if the card itself does not work as it should.
Delivery information, including charges, where orders are sent, estimated timings, tracking, lost parcels, and gift-ready packing, is set out in the Delivery policy.
Some objects can only be sent within the UK, so they are not offered to customers elsewhere.
Delivery times are estimates rather than guarantees. This does not affect your statutory rights if goods are not delivered within a reasonable time.
Returns, refunds, damaged items, faulty items, and change-of-mind returns are explained in the Returns policy.
In the UK, returns are free and the change-of-mind window is 30 days, which is longer than the law requires. It is offered in addition to your statutory right to cancel rather than in place of it.
Nothing in these terms affects your statutory rights as a consumer, including your rights where goods are faulty, not as described, or not fit for purpose.
If you add a gift note, please keep it lawful, respectful, and suitable to include in a parcel. I may decline to write or include a message that is abusive, unlawful, discriminatory, threatening, or otherwise inappropriate.
The Ourooh name, logo, website text, product photography, layout, graphics, and other content belong to Ourooh or to the relevant maker, photographer, platform, or rights holder.
You may view and use the website for personal shopping and browsing. You must not copy, reproduce, sell, publish, scrape, alter, or use the content for commercial purposes without written permission.
Maker names, product names, studio names, platform names, and third party marks belong to their respective owners.
If you send a review, comment, photograph, message, or feedback, you confirm that it is yours to send and that it does not infringe anyone else's rights.
If you clearly send something for public use, such as a review or a customer photograph, you allow it to be used in connection with Ourooh, including on the website, in email, and on social channels. Private customer service messages will not be published as testimonials without your permission.
Ourooh is powered by Shopify. Shopify provides the website, checkout, payments support, security, and other services that help the shop run.
The website may also link to third party websites or platforms, such as payment providers, delivery services, social platforms, or maker websites. If you follow those links, their own terms and privacy information will apply.
Sales made through ourooh.co.uk are between you and Ourooh, not Shopify, unless Shopify is providing a separate service directly to you.
How personal information is collected, used, stored, and shared is explained in the Privacy policy.
Because the shop is powered by Shopify, Shopify may also process personal information when you visit the website or use checkout.
I try to keep product information, prices, delivery details, and stock levels accurate. Occasionally there may be an error, an omission, or an item that becomes unavailable.
If there is a clear error affecting your order, I will contact you. If an order you have already paid for has to be cancelled, you will be refunded in full.
I am responsible for providing the website and fulfilling accepted orders with reasonable care.
I am not responsible for losses that were not reasonably foreseeable, losses caused by your misuse of the website, or business losses arising from use of the website or from products bought for commercial purposes.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights, or for anything else that cannot legally be excluded or limited.
If there is a problem with your order, email me first. Most things can be put right quickly once I know what has happened.
If you have a legal claim, these terms do not prevent you from using any rights or remedies you have as a consumer.
These terms may be updated from time to time. The latest version is posted on this page with the updated date.
The terms that apply to your order are the ones in place when your order is accepted, unless a change is required by law.
These terms are governed by Scots law.
If you are a consumer, this does not affect any mandatory rights you have under the law where you live, or any right you may have to bring a claim in the courts where you live.
Ourooh
hello@ourooh.co.uk
Office 380, 18 Young Street, Edinburgh, EH2 4JB
